Last updated: 31st May 31, 2016
We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur.
Frepair grants you a non-exclusive, non-transferable, revocable license to access and use our Website in order for you to make subscription to various repair services we offer both on one-time/ad hoc basis and on Annual Maintenance Contract (AMC) basis for a range of consumer products and vehicles through our Website, strictly in accordance with our Legal Terms.
Ownership & Operation
This website is owned and operated by M/s Frepair Private Limited, a private limited company incorporated under the Companies Act, 2013 in Hyderabad, India.
User Account Terms
You need to select the box to accept these User Account Terms. No access will be permitted unless these User Account Terms are accepted.
We may change these User Account Terms from time to time by updating this page so you should check back every so often to see if they have changed. Your continued use of your Account after any change is made means you accept the changes to these Terms.
We may withdraw access to your Account or the Site if you breach these User Account Terms or the Site Terms.
It is the responsibility of the User that the User shall not use/access this Website/ Application from unsecure computers, unsecure communication links, unsecure mobile phones. The User may accept or decline the cookies when accessing Frepair Website/ Application. It is the User’s responsibility to set the browser to alert whether to accept or reject cookies.
It is the responsibility of the User to inform Frepair if there has been any unauthorized use of account. Frepair uses SSL Safescrypt Technology to prevent any data phishing and will safeguard the confidential personal information.However, transmitting the information through internet cannot be guaranteed or made absolutely secure. By using or accessing this website, the User agrees and understands that Frepair is not responsible for any errors in transmission or unauthorized acts of any third parties.
Order & Payments
Order once placed will trigger an automatic email confirmation on the status of the Order. This email is only a confirmation that the User has placed an Order and in no way be treated as receipt for the purpose of transactions.
The Order may be cancelled for any of the following reasons as per the following cancellation policy:
1. If time of service delivery you booked is no longer convenient to you
2. The address mentioned is not serviceable
3. Any other reason beyond the control of Vendors or Frepair
4. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available
5. The order may be cancelled before 5 hours from the service delivery time or before the tech/vendor starts to reach your place
The User who places the Order or registers with frepair accords the consent to accept and receive information electronically via email and/or SMS in respect of any transactions including and not limited to confirmations, receipts, invoices, status updates, etc.
User also accepts to abide by the terms and conditions laid down for all online payments/transactions evinced in this webpage.
Frepair uses third party payment providers to receive payments from User. Frepair is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues
User has the option of availing consultation services from a mechanic based on his requirement. Such consultations shall be for a fee charged as Visiting Charges. In case of any further service availed by the user at the incidence of the visit, the visiting fee shall not be applicable. If the service availed is only consultation on visit, the visiting charges have to be paid by the User.
Visiting charges shall also apply in case of Users failing to cancel their Order before Technician/Mechanic leaves for the place.
Annual Maintenance Contracts
Users may subscribe to AMCs for the products listed as eligible for AMCs on our website. The User will be able to successfully subscribe the AMC after accepting the terms and conditions for AMC for such order. Successful order of AMC will deem to be an acceptance for the terms and conditions governing the AMC. Such terms and conditions are subject to change without any notice by Frepair.
Price/Service Fees: User agrees to pay the applicable fees listed on our Fee Schedule ("Fees") whenever the User may use our Service. We reserve the right to change our Fees at any time, including without limitation if we determine that users are incurring excessive Chargebacks. All Balances and all fees, charges, and payments collected or paid through the Service are denominated in Indian (INR) currency. All Fees are charged at the time we process a transaction.
Set-off and Collection Rights:Without limiting our other rights, we may set-off or deduct any amount the User owe us or our Affiliates from User’s Balance, any proceeds due to the User, User’s Bank Account, and/or other payment instrument registered with us. If we are unable or do not wish in our sole discretion to set-off any amount User may owe us or our Affiliates, the User will immediately pay us, upon demand, such amount. User also agrees to pay all costs and expenses associated with collection in addition to the amount collected, including without limitation any applicable interest, attorneys' fees, court costs, collection agency fees, and other legal expenses.
Processing Errors:If there is an error in the processing of any transaction, User will authorize us to debit or credit your Payment Account or Bank Account, as applicable, to correct such error. If we are unable to debit the Bank Account you select for any reason, User will authorize us to resubmit the debit, plus any applicable fees, to any other Bank Account or payment instrument that User have on file with us.
Taxes: Our invoice would provide the details of the taxes charged in accordance with the product/service obtained by the User and the User shall verify the particulars of taxes charged in accordance with law. Any discrepancies may be referred to us by the User. Any difference in taxes will not obligate the company to alter the price of the products/service.
Types:User may register eligible payment methods in his Payment Account. Any payment method User may register will automatically appear in hisUser Account. If User’s available Balance is greater than the amount he may wish to spend, we may use the User Balance as the default payment method unless otherwise specified. We may restrict the available payment method to manage risk or based on the type of transaction. Not all payment methods may be available to the User when he may wish to make a payment.
Bank Accounts: User may make a payment electronically by transferring money from his Bank Account. Funds transfers from his Bank Account or that of a third party usually take at least three to four business days to complete.We do not accept cash, money orders, or wire transfers directly.
Cards: User may use registered Cards to pay for goods or services. User may be required to verify that he controls the Card accounts that he registered prior to using the Cards for transactions or to obtain additional payment privileges. User may not use his Card to make payments to himself or to add money to his account.
Payment Authorizations:Our Service Permits User to authorize payments to Vendors directly or to third-party services that enable transactions with vendors. The actual payment will not be completed until the vendor or service provider processes User payment authorization with us. A vendor or service provider may delay in processing User authorization. The payment authorization will be held with us until the transaction is completed.
Copyrights and Trademarks
Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered ("Intellectual Property") owned, controlled or licensed by Frepair. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. Frepair aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of Frepair, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from Frepair. Frepair prohibits use of any logo of Frepair or any of its affiliates as part of a link to or from any Website unless Frepair approves such link in advance and in writing. Fair use of Frepair’ s Intellectual Property requires proper acknowledgment. Other product and company names mentioned in our Website may be the Intellectual Property of their respective owners.
Links to Third-Party Websites
Our Website may contain links to Websites owned or operated by parties other than Frepair. Such links are provided for your reference only. Frepair does not monitor or control outside Websites and is not responsible for their content. Frepair’ s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does Frepair’ s inclusion of the links imply that Frepair is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website.
Postings on our Website are made at such times as Frepair determines in its discretion. You should not assume that the information contained on our Website has been updated or otherwise contains current information. Frepair does not review past postings to determine whether they remain accurate and information contained in such postings may have been superseded. THE INFORMATION AND MATERIALS IN OUR WEBSITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP TO DATE. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.
Contracts, Technicians and Repair Service Disclaimer
You understand that we offer repair services ("Services"), as a platform where technicians meet customers through our Website. We also offer you the ability to subscribe to AMCby way of registration and subscription with our Website. However, you acknowledge that we are not technicians or experienced mechanics nor do we offer such service by ourselves. You acknowledge that we do not endorse any specific technician or mechanic or any Contracts as being better than another. We do not otherwise guarantee the technical accuracy or applicability of any repair services for your needs. You will at all times look to any technician or mechanic that you select for services as to any legal claims related to such services.
We issue refunds for Orders placed online within 7 working days of the original subscription date of the Order. However, the money may reflect in your account as per the refund process adopted by your banker/credit card companies. Any such delay by the bankers’/credit card companies
No Warranty/Guarantee on Repair services
User agrees that the repair services availed by him/her through this portal will not make him/her entitled to any warranty or guarantee on the services rendered or components replaced/repaired.
Frepair is not liable for any phishing attacks on customer
(b) In the event of detecting any suspicious activity from User’s account, Frepair reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.
(c) In a credit card transaction; User must use his own credit card for which User has full right & authority to validly use such Credit Card for making payment to Frepair. Frepair shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on User.
Any Charge backs initiated by the User on such orders will be collected as per Frepair’ s collection policy and the onus of reimbursement for fraudulent orders lies on the User of the Credit Card.
No Warranties; Exclusion of Liability; Indemnification
OUR WEBSITE IS OPERATED BY FREPAIR ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FREPAIR SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT FOR OUR WEBSITE AND ANY CONTRACTS AND SERVICES YOU PURCHASE THROUGH IT. FREPAIR SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR WEBSITE, FOR CONTRACTS OR SERVICES SOLD THROUGH OUR WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH OUR WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH OUR WEBSITE. YOUR USE OF OUR WEBSITE AND ANY CONTRACTS OR SERVICES ARE AT YOUR OWN RISK. IN NO EVENT SHALL EITHER FREPAIR OR THEIR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEBSITE, CONTRACTS AND SERVICES PURCHASED THROUGH OUR WEBSITE, THE DELAY OR INABILITY TO USE OUR WEBSITE OR OTHERWISE ARISING IN CONNECTION WITH OUR WEBSITE, CONTRACTS OR RELATED SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. IN NO EVENT SHALL FREPAIR’ S LIABILITY FOR ANY DAMAGE CLAIM EXCEED THE AMOUNT PAID BY YOU TO FREPAIR FOR THE TRANSACTION GIVING RISE TO SUCH DAMAGE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
WITHOUT LIMITING THE FOREGOING, FREPAIR DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
YOU AGREE THAT ALL TIMES, YOU WILL LOOK TO ATTORNEYS FROM WHOM YOU PURCHASE SERVICES FOR ANY CLAIMS OF ANY NATURE, INCLUDING LOSS, DAMAGE, OR WARRANTY. FREPAIR AND THEIR RESPECTIVE AFFILIATES MAKE NO REPRESENTATION OR GUARANTEES ABOUT ANY CONTRACTS AND SERVICES OFFERED THROUGH OUR WEBSITE.
FREPAIR MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON OUR WEBSITE, CONTRACTS, OR RELATED SERVICES ARE APPLICABLE OR APPROPRIATE FOR USE IN ALL JURISDICTIONS.
You agree to defend, indemnify and hold Frepair harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it.
These Terms shall be governed and construed in accordance with the laws of Country (change this), without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.